MORE is headquartered in Portugal, in a region known for its strong presence in several economic sectors, including industrial and technological. This strategic location offers several advantages for the business, including access to diverse and highly qualified talent in different areas, good transport and logistics infrastructure for moving materials and products. MORE develops, produces and sells equipment for preserving and displaying food, as part of the HoReCa sector (Hospitality, Restaurants and Cafeterias). MORE is made up of multidisciplinary and experienced professionals who have more than two decades of professional experience in this sector of activity. A team that integrated the development of several standard, customized and special products for several companies, operating in several segments and markets. MORE seeks to be the first brand to reform its business model in order to simplify the entire chain of development, production, logistics, communication, marketing, service and assistance, placing professionals and customers in the same solution. This strategic vision and investment aims to: Closer approximation of professionals and customers to the product; Easier product conservation and maintenance; More convenience in replacement, replacement or retakes; MORE's “right cost” philosophy aims to eliminate excess production, energy and waste without distorting the already well-known offer on the market. This approach allows the integration of new exhibition solutions, product customization and greater convenience throughout the process.

Frequently asked questions about our project What is MORE's strategy for offering products and services? MORE's strategy involves organizing the offer of products and services so that the customer feels properly supported during all stages of the purchase process - identification, recognition, consideration, decision and post-purchase evaluation. In order to achieve this objective, MORE adopts a sustained growth strategy in two moments: launch and growth. During the launch, which comprises the first year of activity, MORE is dedicated to understanding the impact of its strategy and making the necessary improvements and adjustments to develop an efficient investment strategy for the following years. In the period of growth, which follows the launch, the activity and commercial relationships mature. It is a moment characterized by the implementation of the strategy, which aims to promote the constant evolution of the products and services offered by MORE, in order to maintain proximity to the market and manage customer expectations. What makes MORE different from its competitors? MORE intends to be the first brand to take the step in the digital transformation of the business. It is our intention to digitize the processes related to communication, commercialization and services, bringing together professionals and individuals in the solution. This digital transformation provides for the reduction of typical mediation difficulties, reducing the effort and time consumed by all those involved in the purchase process. With updated communication in real time, simpler and more efficient, MORE expects to improve the customer's relationship with the product. Does MORE have a discount policy for regular customers or large orders? Yes, MORE is working to become the first brand in the industry to offer a system of subscription plans to reward regular customers and/or customers who place higher volumes of orders. These customers will have access to certain tools and/or conditions for greater control of orders placed. This strategy aims to establish the best partnership with customers, according to the size of the business. It should be noted that, as this is still a developing strategy, MORE does not meet the conditions to detail the service. We advise customers to subscribe to our newsletter to stay up-to-date on important updates. How does MORE care about keeping the offer up to date and in constant evolution? MORE's process is based on an annual assessment of the activity. This balance is based on an analysis of internal and external processes, technological developments, competitive offer and customer needs in order to program the offer year after year. MORE promotes synergies between the Innovation and Development, Commercial and Marketing departments, in order to guarantee an adequate and up-to-date offer of its products and services. When will the project start? Currently, the start date of the project has not yet been defined, but the best estimates point to the first quarter of 2024. Stay tuned for our updates and subscribe to our newsletter to receive the latest news about the project.

Frequently asked questions about project support What is project support for? Support is fundamental for us to perceive the interest of the community, that is, it helps us to understand if, and how many, professionals and clients are interested in the materialization of the project. Interest will be decisive in the types of investments to be carried out, in determining our response capacity, in allocating resources of any nature and even in improving our service. How can I support the project? MORE is working on specific proposals to support the project and will make them public in due course. However, this project can be supported in several ways, including: Subscribe to our newsletter Rate and review our company profile on Google Follow our brand on Instagram and LinkedIn Comment, share and "like" our posts Identify us in publications Use our hashtag #wearemore What kind of specific proposals are being considered for the project? MORE is preparing commercial incentives for customers who want to support its launch phase. A crowdfunding that will unlock special conditions, allowing a desirable competitive advantage.

Frequently asked questions about the current state of the project What is defined in the branding phase? We have completed the process of defining the visual identity, including the logo, colors, fonts and images that we believe represent the brand and the product in a coherent and attractive way. MORE is a brand that, under sustainability, has in design, engineering and technology the principles of its positioning. It is our vision to bring about change in the industry… to do more. What is the product being developed? MORE is in the development phase and therefore does not yet have the necessary conditions to publicly present its product. The aim is to create a differentiating and innovative product and service that meets the needs of our potential customers. Does a product prototype already exist? Yes, we are working on the development of a prototype of the product. This process involves testing and tweaking to ensure the product is viable and meets market expectations. What will the initial product offering be? The initial offer will be defined after carrying out market studies and assessing customer needs, which will allow for the completion of development and validation of functional prototypes. It is intended to start marketing with an initial offer that meets the needs, and later expand the offer with the contribution of the experience of customers and users. What will the initial offering price be? Pricing has not yet been set as we are considering several factors including production costs, market research and competition. The aim is to offer a fair and competitive price to our customers. When will the product be available for purchase? We don't yet have a specific release date for the product, as we are working diligently to ensure everything is perfect before it goes to market. However, we are working to launch it as soon as possible.

Frequently asked questions about our products and services Which products will be part of the offer in the launch phase? MORE is working on a wide offer, which matches the other brands in the sector, focusing in the launch phase on showcases, wall showcases, exhibitors and support cashiers. At this stage, and because we believe that the first year of activity is essential to gather the necessary conditions for the viability of the project, the offer will be limited to a standard product. Will the offer be increased after the launch phase? Yes, MORE plans to increase its offer both in terms of products and services after stabilizing them. It is also our objective to expand the offer to customized products to improve our positioning in the market. What is the difference between a standard product and a custom product? A standard product is a product that is mass-produced and made available to a large number of customers, without specific customizations for each of them. This type of product is designed to meet the general needs of most consumers. On the other hand, a customized product is tailor-made for a specific customer or for a restricted group of customers with unique needs and preferences. It is developed and produced to meet a customer's specific requirements so as to meet their exact needs and expectations. The main difference between the two types of products is that the standard product is mass produced and is generally cheaper, while the customized product is more expensive and designed to meet the specific needs and preferences of the customer. When will new products and services be announced? At MORE, we believe that the end of the year is the best time to promote new products and services. At this stage, our customers will be preparing their price lists for the coming year, which makes it the ideal time to present news and product updates. At MORE, our customers have exclusive access to presentations of new products and services before their official launch. In this way, they can always be ahead in the market and have access to privileged information. Which services will be part of the offer in the launch phase? MORE divides its services into those requested during the period of an order and those after the order, respectively categorized as pre-order and post-order services. The pre-order service is all the service available during the period referring to an order, that is, acceptable before the closing of the purchase process. As such, in the launch phase we will have available the already known services of ordering, packaging, transport and warranty extension. The post-order service, in turn, is all the service available after the purchase process. At MORE we work to include basic services such as spare parts and/or guarantees in the launch phase. Will services increase after the launch phase? Yes, services are a business aspect that MORE intends to improve as the activity matures. We will introduce pre- and post-order services focusing on the digitization of processes for greater comfort and simplicity. Among post-order services we highlight the main R's: Remake Reshape Replace Restore Redesign Reorder Are there any considerations about services? Yes, please note that service availability will be limited and rolled out in phases. They will even improve as they stabilize the models of the processes that define them. We hope this information helps! If you have any other questions or need additional help, please don't hesitate to contact us through one of the support options listed on our website. We are always here to help!

Frequently asked questions about the delivery time of our products and services What is the delivery period for MORE products/services? The delivery time may vary depending on the product or service you purchase and the region in which you are located. In general, our delivery time is between 2 to 5 business days from the date of shipment. However, this deadline may be extended for certain regions or due to weather conditions or other unforeseen circumstances. How can I track the delivery status of my order? MORE is preparing a customer area where you can follow the status of orders. There you will find information about the shipping and delivery of your order, as well as a tracking number to track its status. In addition, we may email you updates as the status of your order changes. Can I choose the delivery method for my order? Yes, we offer several delivery options, including standard delivery and express delivery. When placing your order, you will be able to select the preferred delivery method and you will see the estimated delivery time based on your region. What should I do if my order does not arrive within the estimated time frame? If you do not receive your order within the estimated timeframe, please contact us immediately through one of our support options listed on our website. We will do our best to investigate the issue and resolve any issues as quickly as possible. We hope this information helps! If you have any other questions or need additional help, please don't hesitate to contact us through one of the support options listed on our website. We are always here to help!

Frequently asked questions about pricing of our products and services What is the price of your products and services? We are currently determining prices for our products and services, so there is no defined price list yet. However, we are working hard to offer fair and competitive prices that reflect the value our products and services bring to our customers. When will prices for your products and services be available? We are working to price our products and services as quickly as possible. However, we want to make sure our prices are fair and competitive before we publish them. If you want to stay informed about the development of our prices and other issues related to MORE, we recommend that you sign up for our newsletter to receive regular updates. Can I order products and services without knowing the price? Unfortunately, we are unable to accept orders for products and services without a defined price at this time. However, we are working hard to determine our prices as quickly as possible. If you sign up for our newsletter, we'll let you know as soon as we have prices available. Can I contact you to discuss pricing or request a quote? At this time, we are still working on pricing our products and services and therefore cannot provide custom quotes. However, if you have any questions or need more information about our products and services, please do not hesitate to contact us through one of the support options listed on our website. We hope this information helps! If you have any other questions or need additional help, please don't hesitate to contact us through one of the support options listed on our website. We are always here to help!

Frequently asked questions about purchasing our products and services How do I buy a product and service from MORE? We are preparing a virtual store on our website so that the purchase process becomes more comfortable, fast and efficient. However, even before the availability of this resource, you will be able to make your purchase / order through more traditional means. MORE, realizing the current and diverse methods of purchase, intends to broaden the accessibility of purchasing the product in order to include the different generations of consumption. What are the payment methods accepted by MORE? We accept several forms of payment, including credit cards (Visa, Mastercard and American Express), PayPal and bank transfer. Available options may vary depending on the country or region you are located in. How do I know if my order has been received? As soon as we receive your order, you will receive an email confirmation with your purchase details and order number. Be sure to check your spam or junk folder if you don't receive confirmation in your inbox. How long does it take for my order to be processed and shipped? Processing and shipping times may vary depending on the product and/or service you purchased and the region in which you are located. However, we usually ship our products and/or services within 20 business days of receiving your order. How can I track the status of my order? You can track the status of your order through your account on our website. There you will find information about the shipping and delivery of your order, as well as a tracking number to track its status. In addition, we may email you updates as the status of your order changes. We hope this information helps! If you have any other questions or need additional help, please don't hesitate to contact us through one of the support options listed on our website. We are always here to help!

Warranty and extended warranty FAQ What is the warranty offered? All of our standard products come with a standard warranty of one year from the date of purchase. During this period, if the equipment has a defect or quality problem, we will ensure that the problem is resolved. Are there any warranty exclusions during the warranty period? Yes, during the equipment warranty period, it is important to be aware of certain situations where warranty coverage may not apply. Although the warranty offered by MORE provides protection against manufacturing defects and malfunctions of the purchased equipment, there are some exclusions that must be considered. Unauthorized maintenance: The guarantee of the equipment is conditional on the carrying out of maintenance actions scheduled by technicians authorized by MORE. If any form of unauthorized maintenance is performed during the warranty period, warranty coverage may become void. Improper use: The warranty does not cover damage caused by improper use of the equipment. This includes using equipment in adverse conditions, exposure to corrosive elements, overloading capacity beyond specifications, negligence or poor handling, among other behaviors that could result in equipment damage. Unauthorized modifications: Any modification made to the equipment without MORE's prior authorization may void the warranty. This includes changes to the physical structure, internal circuitry, software or any other essential component of the equipment. Natural wear and tear: The warranty does not cover natural wear and tear on equipment caused by regular use over time. Components subject to wear and tear, such as motors, cables, among others, are subject to normal wear and tear and are not covered by the warranty. Accidental damage or damage caused by third parties: The warranty does not cover damage caused by accidents, unforeseen events, falls, liquid spills, exposure to excessive heat, fire, acts of vandalism or any damage caused by third parties. Is it possible to extend the warranty beyond the standard period? Yes, it is possible to extend the warranty beyond the standard period. We offer extended warranty service packages for standard products. Plans vary in duration and coverage and are available for an additional fee. Consult our support team for more information on available options. How can I request a repair or replacement within the warranty period? If your equipment has a defect or quality issue within the standard warranty period, please contact us immediately via one of the support options listed on our website. We will do our best to resolve the issue as soon as possible. If repair or replacement is required, we will cover all expenses related to the process, including shipping costs. What is the process for extending the warranty beyond the standard period? You can extend the warranty when placing your order. Once you've chosen the plan that best suits your needs, you'll be taken through the payment process and your extended warranty will take effect immediately. Are there any restrictions to extend the warranty? Yes, there are some restrictions on extending the warranty. We do not offer our warranty extension services to equipment excluded from our standard offer, that is, any and all purchases excluded from the price list. We hope this information helps! If you have any other questions or need additional help, please don't hesitate to contact us through one of the support options listed on our website. We are always here to help!

Frequently asked questions about customer support options How can I contact MORE? You can get in touch with us in several ways, including through the contact form on our website, through our email address, through messages through our chat, or through our official LinkedIn and Instagram accounts. What is the best contact method to get a quick response? If you need a quick response, we recommend contacting us via the contact form on our website or by email. We aim to respond to all messages within 24 business hours. Can I call MORE for customer support? We do not currently offer telephone customer support. However, we are available to assist you through our support options listed above. What should I do if I have a problem with a MORE product or service? If you have a problem with a MORE product or service, please contact us immediately using the contact form on our website or by email. We will be happy to help you resolve the issue as soon as possible. Do you offer support in languages other than Portuguese? At the moment, we only offer support in Portuguese. However, if you prefer to communicate in another language, such as English, Spanish or French, we can use online translation tools such as Google Translate to help facilitate communication. Please note that automatic translations may not be perfect, but we will do our best to ensure the necessary support. We hope this information helps! If you have any other questions or need additional help, please don't hesitate to contact us using one of the support options listed above. We are always here to help!

Frequently asked questions about our newsletter What is the newsletter? The newsletter is an email service that offers visitors a way to get in touch with updates and news about the site, products and services. How can I subscribe to the MORE newsletter? To subscribe to our newsletter and receive regular updates about our products and services and other news, simply visit our website and look for the subscription form at the bottom of the homepage. Enter your email address and click "subscribe" to receive our newsletters directly in your email. How often is the newsletter sent? The frequency of sending the newsletter can vary, but it is common to send a newsletter monthly or every two months. How can I unsubscribe from the newsletter? To unsubscribe from the newsletter, simply click on the unsubscribe link that is present in the footer of each newsletter email you receive. We hope this information helps! If you have any other questions or need additional help, please don't hesitate to contact us through one of the support options listed on our website. We are always here to help!

Frequently asked questions about subscription plans What are subscription plans? Subscription plans are a way to purchase products, services, offers or special conditions, usually by paying a recurring fee. Does MORE offer subscription plans? MORE will have an innovative approach, also in the treatment and follow-up of its customers, differentiating itself from the current manufacturers in the sector. Will provide subscription plans to reward customers. We are working on subscription plans to meet different customer needs. How can I subscribe to a MORE subscription plan? We are currently working to launch our online subscription platform. Can I cancel my subscription plan at any time? Yes, you can cancel your subscription plan at any time. Just contact our customer support team and request the cancellation. However, keep in mind that some subscription plans may include cancellation fees or specific terms that need to be met before canceling. Do MORE subscription plans include exclusive benefits? Yes, some of our subscription plans include exclusive benefits such as discounts or access to exclusive content. See the description of the specific subscription plan to learn more about the benefits included. How can I stay informed about MORE subscription plans? To stay informed about our subscription plans and other news from MORE, we recommend that you sign up for our newsletter. Thus, you will receive all the information directly in your email. We hope this information helps! If you have any other questions or need additional help, please don't hesitate to contact us through one of the support options listed on our website. We are always here to help!

Frequently asked questions about loyalty and rewards programs What is a loyalty program? A loyalty program is a reward system offered to the most frequent and loyal customers. Loyalty programs often offer exclusive benefits such as discounts, reward points, freebies or early access to promotions. How do I participate in a MORE loyalty program? We are currently working on the loyalty program for our customers. As soon as the program is available, we will inform you through our newsletter. We recommend signing up for our newsletter to stay up to date. What are the rules and restrictions of the MORE rewards program? MORE's rewards program is subject to specific rules and restrictions. Make sure you read and fully understand the terms and conditions before applying to the program. Some restrictions may include expiration dates for reward points, limitations on how reward points can be used, and any eligibility restrictions. What should I do if I have problems using my reward points? If you experience problems using your rewards points or have any questions about the MORE rewards program, please contact us through one of our support options listed on our website. We are always here to help! We hope this information helps! If you have any other questions or need additional help, please don't hesitate to contact us through one of the support options listed on our website. We are always here to help!

Frequently asked questions about standard and custom products What is a standard product? A standard product is a product that is mass-produced and has a standard specification that meets the needs of a large part of the market. These products are usually produced in large quantities and are more cost-effective compared to custom-made products. What is a custom product? A custom product is a product designed specifically to meet the needs of a customer or a specific group of customers. These products are manufactured in small quantities and are more expensive compared to standard products. What are the advantages of a standard product? Standard products are generally cheaper than custom products because they are mass produced and have a more efficient manufacturing process. Furthermore, these products have been on the market for some time now, which means that customers can easily compare prices and choose the most suitable option for their needs. What are the advantages of a customized product? Custom products are developed to meet the specific needs of customers and therefore have a higher value compared to standard products. These products are manufactured in small quantities, which means they are unique and different from standard products. In addition, customers have more control over product design. What are the disadvantages of a standard product? Standard products may not meet the specific needs of some customers, which means they need to look for custom options. Additionally, these products are non-unique, meaning they do not differentiate from other products on the market. What are the disadvantages of a custom product? Custom products are more expensive than standard products and may take longer to produce and ship. In addition, customers need to have expert knowledge about product design and functionality, which can lead to specification errors and production issues. Custom products are produced to order, which means that the delivery time for replacement parts or repair of equipment to the market is always longer. How to choose between a standard product and a customized product? The choice between a standard product and a customized product depends on the specific needs of the customer. If the customer needs a product that meets their specific needs and is willing to pay a higher price, a custom product may be the best option. However, if the customer needs a product that meets general market needs and needs a more economical option, a standard product may be the best choice. We explain the price increase on custom products. The above description is an example of the risk involved by the manufacturer in all stages of a customization process. We found that a specific customer request, sometimes just for aesthetic reasons, requires a large investment of time and resources by all stakeholders - manufacturers, professionals and customers. At MORE we respect the design / engineering process that served as the basis for development and we understand the need for differentiation but, for the reasons mentioned and in order to promote the sustainability of the project and customer satisfaction, we must maintain some control in the development, production and assembly, mainly in the launch phase. Our offer tries to cover the main functional needs of customers. However, all customers can opt for specific decorations with formats and/or colors in order to obtain the visual distinction they desire. We hope this information helps! If you have any other questions or need additional help, please don't hesitate to contact us through one of the support options listed on our website. We are always here to help!

Frequently asked questions about customization at MORE What should I do to buy a custom product? In the launch phase, MORE will not provide this service, however, we are working to include it in our offer. This will be available in a timely manner and will be communicated to all our customers, who must contact us directly. What level of customization will be accepted by MORE? MORE believes that a broad base offer of standard and configurable products will reduce the need for customization. Customization will be possible provided that: Do not affect the correct performance and efficiency of the equipment. Our refrigerated and heated equipment is developed, technically sized and tested under certain conditions, in its various linear and angular modules and therefore not are customizable. General rule: Equipment that does not have cooling and heating systems is customizable. Angular equipment have limitations due to their configuration and their ornamental elements such as glass, decorations and tops.

Frequently asked questions about brochures What are brochures? The brochures are examples of presentation of the commercialized models. These presentations can be supported in a store environment to provide a commercial framework.

Frequently asked questions about renderings What are renders? The renders are graphical representations of the commercialized models. Due to their static nature, they assume a certain configuration state of the equipment, not allowing to visualize all the possible configurations of that same model.

Frequently asked questions about 2D models What are 2D models? The 2D models are representations in section or plan of the commercialized models. These will be made available in a timely manner so that all our customers have the necessary tools to carry out their projects more precisely.

Frequently asked questions about 3D models What are 3D models? 3D models are three-dimensional representations of commercial models. These will be made available in a timely manner so that all our customers have the necessary tools to carry out their projects more precisely.

Frequently Asked Questions about Pricing What are pricing tables? Price tables are documents whose function is to communicate the public sale price (RPP) of the items sold.

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